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Yaad Vibes Gear takes your privacy and security seriously. All payment information you select to be stored is stored via our payment partner, industry-leading payment provider Stripe.
About Yaad Vibes Gear
How is my payment information stored?
How do I change my password?
If you have access to your Yaad Vibes Gear account, please login and follow the below steps. If you do not please use the Reset Password function.
- Click “Profile”
- Click “Edit Account”
- Type in your new password, re-type your password and then enter your current password for verification.
- Click “Save Changes”
How do I see my previous orders?
You can see previous orders using one of the two below methods:
- Account Order History
- Log In
- Click “Profile”
- Click “Orders”
- Order Status
- Click “Order Status” Above
- Provide two out of three pieces of information for your order:
- Order Number
- Billing Email
- Billing Zip Code
Estimated Delivery Dates
Why is my estimated arrival date at checkout so far out? I want my stuff now!
Due to the fact that all our items are made and printed to order, all estimated arrival dates include the max potential processing time as well as exclude blackout dates and weekends from the delivery schedule. This is our maximum estimated delivery date we believe your package will arrive to you by.
Can I get a refund if the items I bought go on sale after I buy them?
Unfortunately not. There are numerous reasons, but future sales never apply to past orders.
Estimated Delivery Dates
We currently only ship to the continental US. Once you have added at least one product to your shopping cart and provided a shipping address, shipping options will be shown.
In the near future for shipments outside the U.S., your order may be subject to VAT (Value Added Tax), import duties and taxes, which are levied once your package reaches your country. DBH ships your package DDU (Duties and Taxes Unpaid), and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s custom policies, please contact your local customs office. Unfortunately, YVG is not able to request for your order to be shipped by a specific carrier. Carriers are determined for each order by package weight and product shipping restrictions.
How do I return a wrong or defective item?
Please send an email to service@yaadvibesgear.com and include a picture of the wrong or defective item. This will allow us to verify the mistake and take care of it right away. Please let us know if you would like a replacement or a refund. We do not require you to return the tee if it is in fact defective.
What happens if my package gets sent back to you?
Any package which fails to deliver or is refused will be sent back to us via the same postal service used to deliver it. Returns, however, come back at a much slower pace since they are not considered a priority over delivering outbound packages. This can oftentimes mean a delayed return before we can begin to process your package.
Once the package has arrived back one of two things will happen.
- Packages that have been refused will be refunded if possible minus the original shipping charge and minus the return shipping fee if there is one. If the order contains non-refundable items then you will be contacted to discern the reason why you refused it. We can re-ship the package but at the expense of the customer. Non-refundable items will not be refunded even if the package is refused. Your package will remain in our warehouse until reshipped.
- Packages that fail to deliver due to bad addresses, incorrect spelling etc will have their recipients contacted to correct the address issue and the package will be reshipped to you. If you notice a “Return to Shipper” exception in your package tracking information, please contact us so we can get your information updated as quickly as possible to make your reshipping turnaround time as fast as possible.
If you have any questions, please use the contact links above.
What is your return policy?
Apparel
Returns for shipped merchandise will be for the cost of the merchandise only, shipping costs are non-refundable. A refund will be sent back to the original form of payment for qualifying merchandise only. All merchandise must be unworn and unwashed and in the same condition received within:
- 30 days of purchase
- 45 days of purchase for US orders during Holiday sales
YVG items can be returned for Store Credit only. Full refunds for YVG goods will only be provided under the following circumstances:
- Damaged goods from shipping
- Misprinted Goods
- Defective Goods
If you believe your item falls under one of the above reasons please contact service@yaadvibesgear.com within fourteen (14) days of receipt of the item. If your return/exchange does fall under one of these reasons Yaad Vibes Gear will reimburse your shipping costs when your item is received and processed. Please allow up to five (5) business days to process any qualifying return/exchange. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer.
Exchanges must be made for like apparel of equal or lesser value. If the requested item for exchange is out of stock, the customer will be contacted via email. However, if there is no response within three (3) business days, the exchange will be processed as a return.
If you purchase new items to replace a return ahead of time, please provide your Order Number for validation.
We do not accept worn or washed merchandise. Any merchandise suspected of being previously worn and/or washed will be returned to the customer at their expense.
All return shipping charges are the responsibility of the customer unless Yaad Vibes Gear was at fault for any reason. If the fault was ours, your shipping expense will be refunded to you. Yaad Vibes Gear will only reimburse standard shipping expenses. Expedited or Express services will not be reimbursed.